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Delivery & Returns Information

Delivery

Turnaround
All orders are shipped within 48 hours Monday - Friday 8am - 5pm.

Order Tracking
If a tracking nunber is provided by the shipping carrier, we will update your order with the tracking information.

Shipping Rates
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

Back Orders
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase. Please click on the returns page, login to your account and fill out the details on the form to initiate your returns/enquiry.

Return Exceptions
Some items can not be returned if they are opened. These include all consumables.
Merchandise that has been worn, used, or altered will not be accepted for return or exchange.
We also do not refund the original shipping and handling that you paid on the order.

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